Ethos Employee Spotlight: Mike Fulkerson

What has been your proudest professional moment this year?

I’m proud of the quality and efficiency I bring to the table and the mentorship I provide in sharing the knowledge I have acquired with the team.

Who has been your greatest mentor, and how have they impacted you professionally?

I have been fortunate to have several mentors who gave me opportunities and taught me the value of hard work and dedication. Most importantly, they helped me become a better version of myself.

When have you felt most fulfilled in your career?

I felt a deep sense of fulfillment when I successfully resolved a complex customer issue that had caused frustration for weeks. The customer’s heartfelt gratitude emphasized the positive impact I had on their experience. This situation reinforced the importance of effective communication and problem-solving in our work, reminding me of the difference we can make in our customers’ lives.

What makes Ethos different from other companies you’ve worked for?

A culture that values individuals and promotes idea sharing while providing continuous motivation. The culture at Ethos makes everyone feel appreciated, offering opportunities to express ideas and showcase talents, distinguishing it from my previous workplaces.

Vaira Priya joined Ethos in May 2023 as a Customer Experience Specialist. When Priya isn’t dealing with escalations and payments, or actively supporting the team at Ethos, she loves cooking for her family, spending quality time at home, enjoying a fantastic movie night with her kids and creating cherished memories together. Interested in joining Vaira’s team? Learn more about our career opportunities here.